All Queen, King and Cal King LUXI 3-in-1 Mattresses unlike any other luxury mattress online or foam mattresses online comes with a split down the middle, on the inside, so each side can be adjusted to a soft, medium, or firm setting, independently.
Frequently Asked Questions
HOW DO I ORDER A SPLIT LUXI 3-IN-1 MATTRESS?
IF I'M A SINGLE SLEEPER, WILL I FEEL THE SPLIT?
One of the reasons LUXI’s unique quilted cover was designed with 1.5 inches of memory foam and Dacron layering, is to make sure the surface feels smooth. The cover, in addition to providing an initial soft touch, makes LUXI a truly luxury foam mattress is it works to bridge the support surface so the separation beneath is not felt.
CAN I ORDER WITHOUT THE SPLIT FEATURE?
If you'd like to order without the split feature, no problem. We are also the mattress manufacturer, so after you place your order, just call, use the message board at “contact us” or email us at firstname.lastname@example.org and let us know. We refer to this as the “single sleeper” version. Just let us know and we’ll make sure your order is modified without any additional charge.
WHAT SOFTNESS SETTING IS THE LUXI 3-IN-1 MATTRESS SHIPPED IN?
All LUXI 3-IN-1 Mattresses are shipped in the medium setting unless you request otherwise. We suggest you try it on this setting for at least a couple of weeks before changing to the softer or firmer settings . This initial setting will be similar to most foam mattresses online. Even though you will love the medium setting initially, most LUXI sleepers will prefer the softer setting.
HOW DO I ADJUST FROM THE MEDIUM TO THE SOFT SETTING?
Adjusting your LUXI 3-IN-1 Mattress is as easy as 1-2-3. Just unzip the mattress and flip the inside layers contained in the separate cloth covering. Your final configuration will be raw foam on the bottom, the covered Shape Matching Technology (SMT) element on top with the shapes inside of the SMT Element facing up. That’s bumpy side up and unique to any other foam mattresses online.
WHAT IS THE WEIGHT LIMIT FOR THE LUXIONE AND THE LUXI 3-IN-1 MATTRESS?
LUXI 3-IN1 Mattresses work great for those in the weight range of 100 to 230 lbs. right out of the box. If you are over 230 lbs. let us know. We can "tune up" your LUXI for folks in the 230 to 300 lbs. weight range and also for the range of 300 to 350 lbs. So, the upper weight limit for the LUXI 3-in-1 is 350 lbs. If your weight is less than 100lbs. we would also like to make a customization to make the mattress more responsive for those lightweight individuals that do not make a big dent in the best foam mattresses otherwise. If either you or your sleep partner need any of these functional tweaks for weight range, we are the mattress manufacturer, so after you place your order, call or message us at “contact us” or email to: email@example.com. The LuxiOne Mattress, like most other mattresses to buy online, is generally suitable for the 100 to 230 lbs. weight range.
DO I NEED TO BUY A NEW BOX SPRING OR FOUNDATION?
Not if your box spring is in good order. All of the best foam mattresses work best on a flat rigid surface such as a platform base. But any flat surface works. Slat beds, platform bases, adjustable bases, your current box spring. Think of LUXI as a “replacement mattress” first. It can actually be used with or without a base. It will remain adjustable while the “overall softness” is going to be different if your setup on a concrete floor or a European style slat bed.
WILL THE LUXI WORK ON A POWERED ADJUSTABLE BASE?
Absolutely. What could be better than an adjustable mattress on an adjustable base? This is the best memory foam mattress application. It’s the bending of the powered adjustable base that presents a problem. So, the mattress must be flexible enough to bend at the correct points and not “jump up” when the base is put into motion. Because of the heavily fabricated SMT layer, every LUXI mattress is readily and easily bent. This is an ideal situation.
DO I NEED SPECIAL SHEET SIZES?
No. The LUXI 3-in-1 is 11.5 inches thick and has a billowy top edge that makes pulling a standard depth fitted sheet over easy. The LUXI has more of squared off edge around its base that tends to catch the sheeting. So, LUXI is a luxury mattress online that allows sheeting to be easy on and secure once in place.
WHAT IS FUNDAMENTALLY DIFFERENT ABOUT A LUXI 3-IN-1 MATTRESS?
LUXI fundamentally addresses three issues that address exceeding the function of all of the best foam mattresses. First it believes that one mattress cannot be perfect for everyone, but that an adjustable mattress, representing three mattresses in one will have a better chance of meeting this challenge. Also, because each side can be set up separately, the LUXI Mattress is one of the best memory foam mattresses online as it better appreciates the differences in the needs and wants of couples that sleep together, and finally it delivers Shape Matching Technology (SMT) that supports each sleeper, along their body profile in a manor the improves one’s nighttime posture. This is our unique method for accomplishing all the frequently referenced “lower pressure, greater comfort and improved spinal alignment claims” seen when mattress shopping.
HOW DO I REQUEST A RETURN?
Just call, use the message board at “contact us” or email us at firstname.lastname@example.org to request a return. Like other mattresses to buy online, every customer is asked to sleep on their LUXI for at least 21 nights. Then, if there is still something lacking, that we further explore the ability of your LUXI to complete its mission by providing you with a better night’s sleep. Because we are the foam mattress company and given LUXI’s flexibility, we feel there’s an obligation for us all to earnestly try for a great result withing the 100-night trail period even if further adjustments or even if customization is required to complete a successful online mattress sale. You are free to end this effort at any time, but we ask that we all be aware of the economic and environmental impacts of our failing in this mission.
WHAT IS THE SOFTNESS LEVEL OF THE LUXIONE MATTRESS?
The LuxiOne Mattress, when compared to the LUXI 3-in-1 Mattress would be called “Medium Soft”. It’s not adjustable, but if compared to the adjustable LUXI 3-in-1 it’s a little softer than “Medium”. If the LUXI 3-in-1 Mattress is a 2 – 5 – 8 (soft – medium – firm), then the Medium Soft LuxiOne would come in at about a 4. Its feel is like that of many other soft memory foam mattresses found online.
DOES THE LUXI SHIP TO CANADA?
Yes. We make online mattress sales to Canada. But there is an additional charge of $100 that covers all duties, taxes, and fees. Other than that, our Canadian orders are handled just like other mattresses to buy online. Deliveries are by UPS and delivery times are comparable to what we experience in the lower 48 states.
IT SEEMS LIKE YOU OFFER A LOT OF CUSTOM OPTIONS. HOW MUCH DOES THAT COST?
All online mattress sale customizations are done at LUXI’s expense. Our program has been designed with the emphasis being on LUXI being one of the best foam mattresses and for our customers getting a better night’s sleep at whatever the cost. When you feel there is a need for this kind of special effort, just call or message us at “contact us” or send an email to: email@example.com.
AFTER OPENING, HOW LONG MUST I WAIT TO SLEEP ON MY LUXI?
LUXI can be slept on immediately when unpackaged. Technically, it will not recover fully physically for 24 to 48 hours, but it will achieve its specified height almost immediately, After opening it will likely still be an improvement over your old mattress. The changes that will take place then, over the first couple of days, will be a slight firming up that may be imperceptible.
DO YOU NEED TO FLIP A LUXI MATTRESS?
Unlike any other memory foam mattresses online, the LUXI 3-IN-1 can be frequently readjusted for a different feel and this is accomplished by flipping its inside components. But the mattress should never be flipped. Neither the LUXI 3-in-1 nor the LuxiOne Mattress is designed to be flipped. Each have on their bottom surface a low flammability, low slip material that serves to ground the mattress. These bottom surfaces are not intended to serve as a sleep surface.
HOW IS THE LUXI 3-IN-1 MATTRESS FOR SLEEPERS WHO LIKE A FIRM MATTRESS?
Our internal studies show LUXI 3-in-1 sleepers prefer sleeping on the firm setting only about 5% of the time. We believe this is reflective of the population’s preferences and for this reason, the 3-in-1 design does not put an emphasis on firmness. On a scale of from 1 to 10, the LUXI 3-in-1’s firmness would be about an 8. For customers that prefer a firmer feel we offer replacement foam layers, and we will work together to create a plan for increasing the firmness. Customizations are intended to help our customers find the best memory foam mattress, to get a better night’s sleep and are always done at no additional charge.
HOW IS LUXI FOR SLEEPERS WHO LIKE A SOFT MATTRESS?
Our internal studies show LUXI 3-in-1 sleepers prefer soft memory foam mattresses and sleep on the soft setting about 65% of the time. We believe this is reflective of the population’s preferences and for this reason, the 3-in-1 design puts an emphasis on softness. On a scale of from 1 to 10, the LUXI 3-in-1’s firmness would be about a 2. For customers that prefer a softer feel we offer replacement foam layers, and we will work together with you to create a plan for increasing the softness. We want to make your LUXI the best memory foam mattress online that reflects your preferences. Customizations are intended to help our customers to get a better night’s sleep and are always done at no additional charge.
CAN ONE SIDE OF THE MATTRESS BE CUSTOMIZED AND THE OTHER SIDE LEFT ALONE?
Absolutely, one of the great advantages of the LUXI 3-in-1 luxury mattress online is that neither sleeper must compromise his or her preferences because of the needs or wants of the sleep partner. LUXI makes mattress shopping easy.
HOW MUCH ARE SHIPPING EXPENSES?
LUXI is an online mattress company that never charges for shipping. Not for our mattress and pillow products sold, or for the exchange of components going back and forth between LUXI and our customers for customization or warranty work. We do not charge for freight for any reason. The one exception to this is when an order has been shipped and is then cancelled before opening. Under that circumstance the customer is charged for the return freight.
DO YOU DELIVER TO EVERY STATE?
Yes, LUXI is a foam mattress company that ships to every state with extra charges applying for Hawaii and Alaska. We also ship to Canada with only a $100 surcharge to any Canadian location. If you are mattress shopping for Puerto Rico and beyond, arrangements can be made to pass along the actual cost of freight.
DO YOU HAVE A RENT-TO-OWN PROGRAM?
Yes, be sure to see the “Katapult” Program before you end your mattress shopping. It’s offered at checkout.
IS THE LUXI MATTRESS BEST FOR SIDE SLEEPING?
Unlike some of the other memory foam mattresses online, the side sleeping position is the one that the LUXI 3-in-1 Mattress favors most. This is because of what is called the “point elastic support” created by the internal fabricated layer that is part of the SMT Element. We refer to the interior component made up of the fabricated foam layer with all the shapes found inside a separate interior cloth cover. This Element provides for shapeliness along the body profile and has the greatest balance between the surface pressures at the hip and shoulders compared to the interior of the spine. That’s what Shape Matching Technology (SMT) is all about. We believe SMT alone, makes LUXI the best memory foam mattress online.
ONCE IN USE, IS THE LUXI 3-IN-1 EASY TO MOVE AROUND?
Very easy to move around. Whether that is within the room or the residence, or across town. The LUXI 3-in-1 Mattress is inherently easy to move because it can be broken down into several pieces and each moved separately. So, there’s no more worries about moving a King-size foam mattress down a tight stairwell. That whole King-sized mattress can be broken down and put in the car trunk if a move is underway.
ARE YOU CERTIPUR CERTIFIED?
LUXI is exclusively an online mattress company and all of its memory foam mattresses online are certified CertiPUR-US®. CertiPUR-US® approved foams are environmentally friendly and safe and produced in facilities that conform to that agency’s foam mattress environmental guidelines.
DO YOU OFFER A FINANCING PROGRAM?
Yes! We offer three different financing programs, one to fit everyone’s FICO score. One is a no cost short term assistance for payday-to-payday shoppers, and the other two offer mid and longer range, low-cost payment plans.
DO YOU MAKE A SPLIT QUEEN SIZE?
Yes. With the advent of powered Queen adjustable bases (that are split), there is a need to for the Split Queen and we offer it in both LUXI 3-in-1 and LuxiOne models. When ordering, simply order a Queen and then just call, use the message board at “contact us” or email us at firstname.lastname@example.org to let us know. The cost of two split Queens is equal to the cost of two standard Twins.
WHAT IS A SPLIT KING SIZE?
A Split-King is made up of two Twin XL foam mattresses, side-by-side and is commonly required for a powered adjustable base in King size.
WILL I FEEL MY SLEEP PARTNER’S MOVEMENTS?
Not so much. The issue is what we call motion transfer. All foam mattresses are, generally, less likely to transfer motion form one side to the other because the raw material itself is motion dampening. But beyond that, one of the great benefits of LUXI is its outstanding motion transfer! This is because of the split down the middle on the inside. This physical disconnection adds to the minimizing of motion transfer.
IS THERE ANY LATEX IN EITHER THE LUXIONE OR LUXI 3-IN-1 MATTRESS?
LUXI is a luxury foam mattress that is 100% latex-free! No concerns for those might have a Latex allergy. One of the foam layers we use is a LuxiTex synthetic Latex, but it is a urethane that mimics Latex feel and motion only. It is also less expensive and less heavy and again, gets a bit of a Latex feel, without any of the concerns that are inherent with natural Latex.
WILL YOU SELL ANY MATTRESS THAT IS RETURNED TO YOU?
No. LUXI mattresses that are retrieved by our Factory are ground up and placed into a unique waste products stream that results it a repurposing of the materials. Factory returns should not be donated or recycled in these post COVID times. We feel repurposing is the only acceptable way for every online mattress company to handle Factory returns. LUXI is a foam mattress company that’s made a commitment to preventing any of these materials ending up in a landfill.
DO YOU ACCEPT PAYMENTS THROUGH PAYPAL?
We do accept PayPal!
HOW DOES LUXI STAY COOL?
LUXI’s Shape Matching Technology fabricated foam layer is a construction layer than has something like 30% of the foam in this layer removed with resulting air flow openings that run laterally across the mattress just below the support surface and from side to side and head to toe. The net effect is significant air flow channels. Air flow (convection) is by far the best method for transfer heat away from the sleeper in the best memory foam mattresses. Compared to other flat foam sheet constructions, LUXI sleeps very cool.
DOES LUXI OFF-GAS?
All foams off gas right at the moment the foam is created. The trick is that the foam must be open enough from a cell to allow the transmission of any of the fugitive gasses released in this process. The other factor is time. All LUXI foams or extremely open-cell and we do not cut into this material or close any mattress until enough time has passed for the gassing off to be completed. LUXI has never had a customer complaint related to ODOR material is 100% non-toxic and our high-density polyurethane foam.
DO YOU SHIP TO HAWAII?
We ship to Hawaii. There is an additional $100 shipping fee added at checkout.
WILL THE LUXI 3-IN-1 MATTRESS WORK WITH A MURPHY BED?
The LUXI 3-in-1 Mattress is one of the heaviest all foam mattresses online. And weight is the enemy when it comes to working well in a Murphy Bed. For this reason, we recommend the LuxiOne Mattress that still considered a luxury foam mattress that is only 9.5 inches thick and about 25% lighter than the 3-in-1 mattress. The 3-in-1 will work, but let’s say it’s borderline a little too much for a Murphy Bed.
LUXI CARE AND WASHING INSTRUCTIONS?
The LUXI 3-in-1 cover is removable but it is not recommended that it be laundered. Some dry cleaners, those that clean curtains might be able to provide a full laundering, bot otherwise both and LUXI 3-in-1 Mattress and the LuxiOne are both better spot cleaned (blotted) with a mild detergent and water. Another solution is the complete replacement of the cover. Replacement covers for the LUXI 3-in-1 Mattress are available for sale on the website.